How to lodge a complaint?
Building Work Noise
If building noise is causing a nuisance and is outside allowable hours, Council will need to attend the site and affected address to conduct an investigation. BCC urges customers to report these complaints by phoning on 07 3403 8888 to ensure a prompt response can be made.
Time Day Note
6.30pm to 6.30am Monday to Saturday No audible noise allowed
Anytime Sunday or public holiday If a Public Holiday falls on a Saturday then normal Saturday restrictions apply
Submit a dog complaint online. Click here .
Permitted air conditioning noise levels
Time Day Noise limit
7am to 10pm Every day Noise no louder than five decibels (A) above background noise
10pm to 7am Every day No more than three decibels (A) above background noise
If you have engaged with the council and you didn't find a solution, we are happy to assist.
Please fill out our noise complaint surveys to help you with your problem.